Globe Telecom is the first telecommunications company in the Philippines to be included in the 2016 Global High Performance Companies Norm, which comprises organizations with exemplary financial performance and human resource practices.
Updated by the Willis Towers Watson, a leading global advisory, broking and solutions company, the Global High Performance Companies Norm include companies that meet two distinct criteria namely “superior financial performance” and “superior human resource practices”. Superior financial performance is defined by a net profit margin and/or return on invested capital that exceeds industry averages while superior human resource practices is defined by employee opinion scores near the top among the most financially successful companies surveyed by Willis Towers Watson.
Globe Telecom’s inclusion in the 2016 Global High Performance Companies Norm is a result of the company’s record-setting employee engagement survey results in 2014 and 2015, as well as the company’s outstanding financial and market performance in the same period, said James Matti, Managing Director of Willis Towers Watson Philippines.
In 2014, Globe Telecom partnered with Willis Towers Watson to develop a tool to measure sustainable employee engagement levels, which refers the quality of the employees’ connection to the organization as translated by how they perform. So that same year, Globe launched iSpeak, which is the result of the collaboration with Willis Towers Watson.
“This recognition validates our deliberate efforts at developing and sustaining a culture of empowerment, collaboration and innovation. It not only enriches our employees’ commitment and engagement, it also enables us to generate ideas for products and services our customers can enjoy, leading to more wonderful experiences. It certainly has given Globe a significant and distinctive edge,” said Globe Chief Human Resource Officer Renato Jiao.
The company’s inclusion in the list adds to the string of awards given to Globe this year following its remarkable performance in 2015. Globe was recently named Frost & Sullivan Philippines Telecom Service Provider of the Year Award and Mobile Service Provider of the Year Award. Both awards were given to Globe for having demonstrated exemplary growth and performance in 2015. Both awards were evaluated based on the number of subscribers, subscriber growth, revenue growth, EBITDA margin and net margin.
Early this year, Globe was also named by Frost & Sullivan Asia Pacific as Telecom Service Provider of the Year award for 2016, also in recognition of the company’s impressive business performance in the previous year. The company also recently gained recognition from Institutional Investor, a leading international business to business publisher, focused primarily on international finance. Based on the results of its 2016 All Asia (ex-Japan) Executive Team rankings survey, Globe President & CEO Ernest Cu came out second place in the Overall Best CEO category for Telecommunications, and third place Sell-Side Best CEO category. Globe was also recognized as an “Honored Company” as the company secured at least one Top Three position in the Telecommunications sector.
In addition, Charlton East Coles, an independent market research firm, conferred two citations on Globe Telecom. Specifically, the company was named Philippines Company of the Year 2016-Top 15 and Philippines Diversified Telecommunications Services Company of the year 2016, based on a survey of fund managers and analysts into their perceptions of Asia’s largest corporates.
In 2015, Globe delivered a record performance, surpassing the company’s previous year’s record performance, posting new highs in service revenues, EBITDA, and earnings. Even in the face of intense industry competition, the company registered broad-based data-driven growth across its key services. Globe solidified its leadership in the digital space by focusing on improving customer experience and by riding with the shift toward greater data consumption across all segments.