Globe Telecom is ready to comply with the government directive to provide access to 911 and 8888 numbers for government emergency hotline and complaint hotline. All services will be for voice services only beginning August 1.
Globe has long used the 8888 number as its own customer hotline. However, the company will give way to the government request and will instead change to a new hotline number for its more than 57 million customers. The government allowed the company 30-45 days to transition to a new hotline which can be accessed by SMS and voice. Globe customers will be advised of its new hotline appropriately.
The government wants both 911 and 8888 to be executed similar to the 117 hotline maintaining a status quo where only the number changed.
Globe clarifies that it will be strictly complying with the directives of the government of implementing the hotlines to the public. This includes whether calls to 911 and 8888 will be free of charge or not.
—Atty. Froilan Castelo, Globe General Counsel.
