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IT outsourcing to gain ground amidst digital wave — ePLDT

“A qualified MSP can achieve all of these by streamlining processes and making them more efficient and productive. This enables a company to take advantage of opportunities more quickly,” Ramos said.

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Stability is another huge benefit of IT outsourcing since MSPs will keep a company’s day-to-day IT environment up-to-date easily and effortlessly by automating the process using specialized tools. MSPs are responsible for several crucial tasks such as verifying that backups are working, pushing out patches, and auditing inventory to minimize the risk of catastrophic events.

They also take on the responsibility of being alerted of unpredictable circumstances such as backup and hardware failures, database corruptions, software crashes, and virus and hacking intrusions, by acting quickly to prevent downtime. A limited in-house IT staff may not be able to respond and take care of the problem as quickly, leading to extended downtime and putting productivity at risk.

Meanwhile, Jovy Hernandez–Senior Vice President and Head of PLDT Enterprise—notes that by outsourcing IT, companies can maximize their investments on technology as they are assured of a stable digital environment managed by experts.

“While digital tools are vital to set business transformation in motion, implementation is just as crucial. By partnering with MSPs, companies can ensure that their IT infrastructure and strategies align with the latest technologies while still maintaining a customer-centric approach. Through this, companies can be more resilient and ultimately, more profitable,” Hernandez said.

ePLDT offers Managed IT Services to small-, medium- and large-scale businesses to deliver world-class IT support at a reasonable and more affordable cost. Its service roster includes IT operations and maintenance for network, systems, devices, security, storage, and contact center support designed on a monthly subscription payment model.

For more information about ePLDT’s Managed Service and other services, visit