Contact centres need to address customers’ changing channel preferences and improve first contact resolution on the web, in both emerging and developed countries, according to Ovum. To help understand how…
New estimates from Ovum indicate that consumers’ increasing use of IP-based social messaging services on their smartphones cost telecom operators $8.7bn in lost SMS revenues in 2010, and $13.9bn in…
It has long been Ovum’s view that unlimited data tariffs for LTE are unsustainable because of the traffic growth and management issues they generate. There is now solid evidence that…
Android has replaced Apple’s iOS in terms of importance to developers in the Asia-Pacific region in the last 12 months, according to Ovum. However, it is clear that iOS and…