Post Tagged with: "web"
Contact centres need to address customers’ changing channel preferences and improve first contact resolution on the web, in both emerging and developed countries, according to Ovum. To help understand how adoption of social media and smartphones is evolving, Ovum conducted a survey of over 4,000 consumers across four developed countries (the US, the UK, France, [...]
The internet experienced what some say is the first blackout of cyberspace when some sites, particularly Wikipedia, decided to suspend its operations due to its objection to two bills, namely the Stop Online Piracy Act (SOPA) and the Protect IP Act (PIPA). PIPA was first introduced to the U.S. Senate while SOPA was introduced to [...]