A more premium and sophisticated experience awaits customers at Lenovo’s Exclusive Concept Store SM Megamall, which recently underwent a redesign in its efforts to deliver outstanding customer service. Located at the 4th floor in Cyberzone, the refurbished store now gives more room for visitors who want a firsthand experience of Lenovo’s latest devices, accessories, and peripherals.
The exclusive concept store showcases Lenovo’s growing portfolio of products across its YOGA, IdeaPad, Legion, IdeaCentre, ThinkPad, and ThinkStation lineups.
For Lenovo Philippines Country General Manager Michael Ngan, the renovation of the concept store will provide an overall better experience for their customers.
“One of the key strategies for growth that has helped Lenovo become the world’s #1 PC Company in the first quarter of 2019 is to focus efforts into excellent customer service by giving them everything they need before they even know it. From the latest laptops to professional advice and support from our expert staff, our concept stores have all of these and that makes shopping for a new device a completely hassle-free experience,” said Ngan.
This strategy has helped position Lenovo as a global technology leader. During the fourth quarter of Fiscal Year 18/19, the company’s net income soared to $118 million while at the same time posting revenue of $11.7 billion and gross margin of 16.2%, both surpassing projections. These figures earned Lenovo the number one spot in PC shipments by Gartner for the first quarter of 2019.
There are currently 19 Lenovo Concept Stores serving clients in key cities across the nation. The Lenovo Exclusive Store-SM Megamall is open daily during mall hours from 10:00AM to 9:00PM.