Post Tagged with: "social media"
The surging popularity of social media may have ranked the Philippines as the no. 1 social networking market in Asia, but it has also put us no. 1 in terms of risk when it comes to cyber crimes and cyber threats which lurk these social networking sites. “Social networking easily enables its users to connect [...]
Social media is showing signs of connecting with TV viewers as nearly two-thirds (64 percent) of U.S. consumers surveyed recall seeing social media symbols such as Facebook “Likes” while watching television, according to an Accenture ACN -1.07% study. Moreover, one in three viewers (33 percent) have interacted with social media after seeing a social media [...]
Contact centres need to address customers’ changing channel preferences and improve first contact resolution on the web, in both emerging and developed countries, according to Ovum. To help understand how adoption of social media and smartphones is evolving, Ovum conducted a survey of over 4,000 consumers across four developed countries (the US, the UK, France, [...]