Contact centres need to address customers’ changing channel preferences and improve first contact resolution on the web, in both emerging and developed countries, according to Ovum. To help understand how…
Laser hardcopy peripherals (HCP) grew at a notable pace last year despite market woes brought by the uncertainties in the global economy, government underspending, and numerous typhoons particularly Pedring, Quiel,…
Following the story of Lighting, this sequel to the series is what everyone’s been waiting for. FFXIII-2 now returns and continues the epic story it left off. The lead character,…
Samsung Galaxy Ace Plus is an enhanced version of the popular Galaxy Ace which was successfully launched last year. Building on the style heritage of the Galaxy Ace, the Galaxy…
The Nokia Asha 300 is a touch and type device to make it easier than ever to text and message friends. It is also one of the first mobile phones to…
Consumer study findings were released from research commissioned by SocialShield ( www.socialshield.com ), the leading online monitoring service for kids’ social networking activities. The research studies, conducted by comScore and…
If there would be one post on your Facebook news feed that is commonly shared by your friends and family, chances are high that it’s about Jeremy Lin – the…
“There’s an app for that,” may apply to nearly half of U.S. businesses before the year is over, a new survey by Robert Half Technology shows. Twenty-seven percent of CIOs…
New estimates from Ovum indicate that consumers’ increasing use of IP-based social messaging services on their smartphones cost telecom operators $8.7bn in lost SMS revenues in 2010, and $13.9bn in…
Printers and Digital Cameras, these devices are surely the first things that will pop out of your mind once you’ve heard the word Canon. Canon is one of the leaders…