Avaya, a leading global provider of solutions that enable customer and team management unveiled a full suite of cutting-edge solutions for business across the Philippines. These solutions aim to meet the growing challenges of driving greater engagement in the way companies interact with their customers.
Local and regional Avaya executives outlined the company’s focus on delivering tangible business benefits for the Philippine customers in an exclusive ‘Avaya Engages Makati’ customer event and media roundtable.
“In this new Era of Engagement, organizations of all sizes must better enable their teams and engage their customers with passion and purpose. Increasingly they want to do that in a cloud-enabled environment – and with the flexibility and speed demanded by today’s mobile, app-enabled users. Avaya and our partners are focused on delivering that for customers of all sizes here in the Philippines. Everything should be mobile, all available in the cloud, supported by a robust fabric network solution built for today’s business needs. We look forward to continuing to lead the communications market in the country and to innovating for our customers’ future success,” said Edgar Doctolero, Country Director of Avaya Philippines.
Better customer engagement helps organizations of all sizes deliver more value to their most important stakeholders – their customers. An engaged customer will maintain a proactive relationship, return often, increase spend and provide feedback that can help businesses better meet and exceed their needs. Team engagement solutions meanwhile focus more on improving the efficiency and effectiveness of how teams within the company interact to deliver outstanding customer engagement, drive innovation and deliver better financial results.
Avaya is working with customers across the Asia Pacific region to boost business outcomes with Engagement Solutions delivered fully or partly in the cloud. Working with ‘big friends’ such as Google and HP, and a host of regional traditional service providers, cloud service providers and its ecosystem of channel partners, Avaya offers three different deployment options – Avaya Powered Cloud Services, Avaya Branded Cloud Services, and Avaya Private Cloud Services. These services offers a flexible approach tailored to each individual customer’s requirements.
Avaya also recently acquired Canadian company Esna to accelerate communications-enabled applications for effortless engagement.
A key component of being able to deliver the Team and Customer Engagement solutions outlined at the event is having a modern network that supports rapid application deployment, is easy to manage and quick to recover in the event of an issue. Avaya has demonstrated through its Fabric Connect technology how a fabric network can deliver in some of the most demanding environments in the world.