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Canon eMaintenance Wins Outstanding MPS Solution

Canon has always been on the pursuit to make business operations become more efficient. This is done through constantly providing users with advanced technology to simplify tasks. It is with this proactive approach that the Buyers Laboratory (BLI), the leading authority and provider of reliable intelligence for the global imaging industry, gives recognition to Canon Marketing (Philippines) Inc. (CMPI) – Business Imaging Solutions in the recent BLI Winter “Pick” awards, giving them the “Outstanding MPS Solution” for the Canon eMaintenance solution.

The BLI holds its “Pick” Awards twice a year with the aim to be able to give special recognition to the hardware and software products of companies that showcase outstanding performance. BLI has unique evaluations, and different software solutions that undergo in-depth and hands-on reviews focusing on their key attributes for a solution’s target market. Part of the screening process includes software comparison in terms of how well their features stand out from their leading competitors.

Canon’s eMaintenance is a proactive solution designed to boost work efficiency and productivity through easier management of one’s machine. This service is capable of the following:
→ low toner notifications from the client’s machine,
→ automation of meter reading and,
→ proactive transmittal error messages from the machine to provide timely support.

This solution includes management of consumables to assist with order planning and stock control. Consumables management means users need not worry about stocks consuming office space. Once the toner stock level of the device runs low, Canon is notified in real time to ensure that the client’s machine does not run out of toner.

Administration work is minimized through eMeter Reading. Not only can Canon read the customer’s machine counter without interrupting business operations, the electronic method also allows for significant carbon footprint reduction.

The eProactive Support & Service, on the other hand, monitors devices to avoid machine downtime. It detects error in real time and ensures first time fix to maximize productivity of the machine.

The Canon eMaintenance solution is aligned with the “Do More, Work Less” philosophy recently introduced by CMPI president and CEO Lim Kok Hin. This mindset supports Canon’s technology through simplifying business operations to help employees work at a more productive pace. Canon believes that when people become more efficient at work, they can enjoy other facets of life and become more inspired to further improve the quality of their work.

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