Boosting self-service account management to drive better customer experience.
As part of its commitment to enable a digital nation, Globe Telecom, through its information and communication technology (ICT) arm Globe Business and small and medium enterprise (SME) arm Globe myBusiness, unveiled the country’s first mobile app designed for large and SMEs to drive better customer experience via self-service account management.
Available for free on the App Store for iOS users and on Google Play for Android users, the Globe Business mobile app is a self-service, business automation app that gives enterprise and SME customers easier, faster, and more convenient access to their accounts while on the go, providing better and more personalized user control and eliminating the need to transact with traditional customer service channels.
With the Globe Business mobile app, users can view their account details (account name, account type, billing address, plan details, plan inclusion, DUO number, among others), view their bill details and billing statement, file service modification requests such as changing of SIMs and plans as well as activation of roaming services, get access to service modification request dashboard to allow viewing of requests filed and status, and send remarks and converse with an authorized Globe agent.
In addition, the assigned SPOCs can manage account settings such as on/off viewing of billing statements and auto-approve service modification requests as well as approve service modification requests filed by assignees, allowing Globe Account Managers to manage the needs of their clients better by having visibility to their requests and actions via the app.
“The new Globe Business mobile app is yet another innovation that testifies to our commitment to superior customer experience. With the digital revolution changing the way enterprises and SMEs operate, the app will allow our customers to enjoy an all-in-one platform for all their account-related transactions with a swipe, click or tap on their mobile devices, anytime, anywhere,” says Jacq Fuentes, Vice President for Customer Experience Operations at Globe.
The Globe Business mobile app has been created to enable customized views and features for every end user’s role. The app has three (3) types of access: Assignee’s access, company SPOC’s access and Account Manager’s access.